Include FAQs Orders

Missing item:

Due to the large build-up of orders during the Sales period and the different inventory quantities in each warehouse, we have to split your order and send them out separately. If you received your order missing one or two items, please no worries, it may be split into two orders. The tracking information will be emailed to you once it's shipped. You can contact us via email or website online chat. Please accept our sincere apology!

Track the status of my order:

Please make sure your email address and order number are correct. You can track your package through this link :

Why the shipment still pre-shipment for several days:

Please contact us through our email : will gladly to help you track your order.

My order is in-transit for several days :

Sorry for this inconvenience. I would suggest you contact your local Fedex/DHL/USPS with the tracking number first. If the shipment still no update for another 3 days. Please send an email to with your order number and tracking number. We will take care of you.

Why my order still shows awaiting payment/canceled but the money was taken from my account?

We completely apologize if you are experiencing this issue. Please send us a website live chat request or email with the PayPal transaction ID. We will make sure that the issue is corrected.

Not received the order confirmation email

Thanks for purchasing from Olight Store! Once the order was placed successfully. Our website will automatically send out the confirmation email to address specified in the order. Please make sure your email address is correct and check you spam/junk folder to see if it is there. You can always reach out to our live chat or email with any order questions as well.